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RETURN POLICY
Please note that not all items are covered by this return policy. Some manufacturers require that their items be handled directly by them. We suggest that you check the complete returns policy before making your purchase.

Shipping charges are non-refundable.
DOA/Defective products are allowed for return for replacement or credit.
All returns must be within 30 days of the invoice date. Thereafter, all sales are final.
All returns must be in original factory cartons with all original packing materials.
All items to be returned must have an RMA Number. To receive an RMA Number click here
Jetta Notebook computer systems are returnable if defective only
and then only for exact replacement only.
All miscellaneous materials such as manuals, accessories and cables must be included or you will be billed for the missing parts accordingly.
Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
Returns must be received within 15 business days from the date of the RMA or the return will be refused.
All products are sold with their respective manufacturer's warranty.

Warranty repairs

All items returned for warranty repairs must have an RMA Number. To receive an RMA Number click here
Returning Jetta Notebook computer systems for an in warranty repair click here to start the process.
Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
Shipping address and packing instructions will be provided with your RMA Number. Some items must be shipped directly to the manufacture for repair or replacement. Do not return your item to NBI Computer Services unless instructed to do so.
Items returned will repaired or replaced at the option of NBI Computer Services Inc. or the items manufacturer.
Items must be received within 15 business days from the date of the RMA or the return will be refused.
Advance replacement-- Otherwise known as Cross-ship can be provided for defective items only. The item to be replaced will be billed to your credit card (item cost, shipping, and tax if applicable. When the defective merchandise is received, your credit card will be credited for the original item at the current selling price, shipping, and tax if any NBI must receive the item within 15 days to prevent your credit card from being charged. If the item is received after 15 days but before 30 days, a partial credit will be issued to your account after 30 days no credit will be issued and the transaction will be treated as a new sale.
All products are sold with their respective manufacturer's warranty and the customer can always refer to the manufactures warranty policy.
(Do not ship any item before receiving the RMA number, and Shipping and Packing instructions to be sure that you are shipping to the correct address

GENERAL POLICIES

Special order items are not returnable.
When returning a printer, please remove all ink or toner cartridges before shipment. Failure to do so may damage the printer. Should the printer be received with the ink or toner cartridges installed the printer will be returned postage due and on credit will be issued.
Software cannot be returned for any reason.
All sales of discontinued or clearance items are final and cannot be returned or exchanged. Defective units will be covered under the manufactures warrantee.
All replacement items will be shipped when the returned item in received by NBI Computer Services return Dept. Advance replacement, if provided, the item to be replaced will be billed to your credit card (item cost, shipping, and tax if applicable. When defective merchandise is received, your credit card will be credited for the original item at the current selling price, shipping, and tax if any.
All credits will be made back to the original payment method.
If a package arrives damaged, it is best if you refuse the package. If you sign for and keep the package, please make sure you notate the damage when you sign for it so that we may file a claim with the carrier in the event that the actual product you ordered was also damaged.
All non-defective returns for credit are subject to a 15% restocking fee.
NBI can special order almost any computer related product that is currently available. A special order item is any item that is not in our current inventory listing. The customer must be aware that special ordered items are NOT RETURNABLE for credit, refund, or exchange. Special ordered items are returnable only if defective and will be replaced with the exact same product (brand and model) ONLY See our warranty for details. There will be no exceptions to this policy so please be careful when requesting a special order.

Use a box strong enough to support the weight of the contents

Ship cases in corrugated shipping containers

Securely seal contents at risk from leakage

Use at least two inches of appropriate cushioning material to protect items from each other and the corners, sides, top, and bottom of the box

Reinforce package edges to protect from bending

Securely seal package closures and seams with reinforced tape

Include complete address information and telephone numbers on the label

When returning products please ship the product in a separate shipping box. Do not use just the retail box that the product came in

Pack the item using bubble type packing material, or foam rubber packing. DO NOT USE FOAM PEANUTS OR CRUMBLED NEWSPAPER this kind of packing does not support the weight of heaver item such as hard drives, computer towers or notebook computer systems

Any damage that may occur during shipping will be the responsibility of the customer.

Labeling Tips
Filling Out the Label:

Include the receiver's postal code with the complete street address, contact name, and telephone number on the label. Add the suite, apartment, or unit number, if applicable.

Make every effort to obtain a street address. If you do use a P.O. Box address, include the recipient's telephone number on the label. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS.

Always include your complete return address, including full street address and postal code. For international shipments, include a contact name, telephone number, and postal code.

Label Placement:

Place the label on a flat surface on the top of the package. Putting the label on a seam, edge, closure, or on top of sealing tape, may hinder legibility.

To avoid confusion, place only one address label on the box. If using a packing slip, place it on the same surface of the box as the address label. When reusing boxes, remove or cross out any old labels or markings.

Insert a duplicate label or other form of address information inside the package. This will help us locate your package if there is damage to the label or box.

RMAs are returned to NBI freight pre-paid by the customer. NBI will return completed RMAs via UPS or Fedex ground service.
The RMA number that was issued should be clearly written (in two places) on the top and side of the box (DO NOT WRITE ON THE RETAIL PACKAGE!!) write the RMA number on the shipping carton only. NBI will refuse any product in which the RMA number has been written on the retail box. All shipments should be insured.

Note: NBI defines defective part as a "part that is non-functional or is not performing at manufactures specifications".
While NBI warranties that our computer parts will function as the manufacture intended, \we cannot and will not guarantee a part to function in a specific computer configuration. Therefore, we ask that our customers be sure that the part they order will work in the computer configuration they have.

Request an RMA
Please click the link to begin the RMA process