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The NBI staff is committed
to providing the highest
quality of tech support to
all clients. We offer
support for all Windows
platforms and also provide
support for Novell Netware,
Linux, Mac Os and other
software platforms.
We also offer the same high
level of tech support for
most hardware devices. Our
hardware support bridges all
major computer brands.
When you call NBI for
support you will discover
what real tech support is
like. Our tech staff does
not read from a script.
Every one of our tech
support personal is a level
three technician and will
help you by thinking through
your problem. We have to
admit that we do not know
everything. So should you
come up with the rare
problem that stumps our
techs we will offer to
research the problem and
call you back within 48
hours with an answer or a
status report.
We do not want to waste your
valuable time so we use a
simple call back system.
Should you call for support
and our techs are too busy
to answer your call just
leave your name and number
and briefly describe the
problem you are having and
the best time to call you
back, and we will call you
back, guaranteed!
After hour support is no
problem ether. We have
someone on call 24 hours a
day Just leave your
name and number and briefly
describe the problem you are
having your message will be
forwarded to our on call
support tech who will call
you back within thirty
minutes. Please be
considerate of other people
that might be sleeping. Be
close to your phone so that
you may answer quickly and
not wake others in your
home.
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