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Telephone Based |Support
Computer users can
obtain pay-per-incident tech support by phone at a rate of $50.00 per
incident which can be charged to a major credit card (Visa, MasterCard,
Discover, or Amex).
When you call you will be assigned an incident number,
which must be referred to on all future calls related to the incident. The
fee will allow the user unlimited calls to our support center for answers to
the incident number assigned for one year or until the user reports that the incident is
satisfactory resolved.
Additional calls to the
support center will not be charged unless they involve a different support
issue or are requested after the issue has been closed.
A support
incident will be closed when:
1-the customer has reported
that the issue has been resolved or
2- the customer has not called
the support center for a period of 30 days after which it will be assumed
that the issue has been resolved.
Once an support issue is closed it cannot be reopened. A new incident number will be assigned and the customer will be charged the current fee.
Should the customer have any other questions unrelated to the original incident even if it is discussed during a single phone call the customer will be subject to an additional charge and a second incident number will be assigned.
One and two year unlimited tech support contracts are also available.
Please call us for pricing.
For telephone based support please
contact us by calling our main number
