NBI Computer Services Inc
E-mail Support Form
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We recognize that providing support and maintaining your computer system is critical to customer satisfaction.
 
Welcome to the e-mail support system.
Please note that email support is a Pay per Incident service and as such you will be charged our current support charge if you are not covered under a support contract $50.00 per incident, ($75.00 for priority support).

At the end of this form you will be asked to authorize a charge to your credit card that is on file with us. If you do not have a card on file please ether call us to set up an account  or go to our on line store and buy "support credits.
You will not be charged until you call or email with a support issue.
If you were looking for free support please visit our support forums at www.nbicomputers.com/bb

 
Please fill out the e-mail support form below with as much detail as possible.  The more you can tell us the better we can serve you.
 
 

Personal Information
   
Last Name
First Name
Address
City
State
Zip Code
Daytime Phone
Second phone number
E-mail
   
General System Information
   
Computer Brand
Type
Model
Mother Board manufacture and model
Processor type
If other please list
Number of Processors
Memory type
Memory Speed
If other please list
Memory Amount
Power Supply size
Number of Power Supplies
   
Hard Drive Information
Hard drive #1  
   
Hard drive size
Drive speed
Interface
Brand
Raid
   
Hard drive #2  
Hard drive size
Drive speed
Interface
Brand
Raid
   
Hard drive #3  
Hard drive size
Drive speed
Interface
Brand
Raid
   
Hard drive #4  
Hard drive size
Drive speed
Interface
Brand
Raid
If more than four hard drives list size and configuration
   
Other Storage
   
First optical drive    
Second optical drive   
Third optical drive   
Forth optical drive   
If more than two optical drives please list them here
Floppy drive Yes
No
Zip drive
LS120 Drive Yes
No
USB card reader-writer Yes
  No
Other Devices

                                       

 
Please list any other devices (modems, network cards, printers, ect)
   
   
Software
Operating System
If other please list
Installed Programs (please List)
   
Problem
   
Please state with as much detail the problem you are having that caused you to request tech support
Please list any error messages you have received
   
Type of support and charge agreement
   
Priority Support No
Yes
By selecting "I Agree" you are authorizing NBI to process a charge to your credit card ,that we have on file, in the amount of $50.00, ($75.00 for priority support) and are agreeing to pay the charge in accordance with your card holder contract.
NOTE: if you disagree this form will not be processed and your support request will not be answered.

If you were looking for free support please visit our support forums at www.nbicomputers.com/bb
  

 
 
 
NBI Computer Services Inc 6495 Broadway  Bronx, NY.  US   10471